Roots Luxury Rituals
Refund & Return Policy
Return window
7 days from delivery
Return method
Courier pickup arranged by us
Refund type
Store credit only
Processing time
Within 7 business days
Contents
01
Eligibility for Returns
We accept returns on physical cosmetic products under the following conditions:
- The return request is raised within 7 days of the delivery date.
- The product is unused, unopened, and in its original packaging with all seals intact.
- The product is defective, damaged in transit, or incorrectly delivered.
- The original invoice or proof of purchase is available.
02
Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Products that have been opened, used, or had their seals broken (unless defective).
- Products purchased during a sale, clearance, or promotional event marked as final sale.
- Items returned after the 7-day return window has elapsed.
- Gift cards or store credit vouchers.
- Products that show signs of misuse, tampering, or damage caused by the customer.
03
How to Initiate a Return
To request a return, please follow the steps below. Do not ship the product back without prior confirmation from us.
Contact us within 7 days
Email us at rootsluxuryrituals@gmail.com with your order number, the product name, reason for return, and clear photos of the item (especially if damaged or defective).
Await our confirmation
Our team will review your request and respond within 2 business days. We will confirm whether your return is approved and schedule a courier pickup from your address.
Courier pickup arranged
Once approved, we will arrange a courier pickup from your registered delivery address. Please ensure the product is securely packed in its original packaging.
Inspection & store credit issued
Once we receive and inspect the returned product, store credit will be issued to your account within 7 business days, provided the item meets our return conditions.
04
Refund Process
All approved refunds are issued exclusively as store credit, which can be applied to any future purchase on our website.
- Store credit will be credited to your registered account within 7 business days of us receiving the returned item.
- You will receive an email notification once the store credit has been applied.
- Store credit does not expire and has no minimum spend requirement.
- Store credit is non-transferable and cannot be exchanged for cash.
05
Damaged or Incorrect Products
If you receive a product that is damaged during transit or different from what you ordered, please contact us within 48 hours of delivery with the following:
- Your order number and the name of the affected product.
- Clear photographs of the damaged or incorrect item, including the packaging.
- A brief description of the issue.
We will prioritise your case and arrange a pickup and replacement or issue store credit at no additional cost to you. Claims raised after 48 hours of delivery may not be accepted for transit damage.
06
Order Cancellations
You may request a cancellation of your order under the following conditions:
- Cancellations are accepted only before the order has been dispatched. Once the order is shipped, it cannot be cancelled.
- To cancel, contact us immediately at rootsluxuryrituals@gmail.com or call +91 96650 76632 with your order details.
- If the cancellation is accepted before dispatch, a full store credit will be issued within 7 business days.
07
Contact Us
For any return, refund, or cancellation queries, please reach out to us and we will be happy to assist you.
Dr. Anupama Dhuwe
Owner & Practitioner — Roots Luxury Rituals
Crafted with intention, rooted in nature, and refined through science.
Every formulation is designed to elevate your skin’s natural balance and radiance.
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