01

Information We Collect

When you use our website, book a service, or reach out to us, we may collect the following categories of personal information:

• Identity & contact information: Your full name and email address used to communicate with you and process bookings.
• Phone number: Collected to confirm appointments, send reminders, or respond to enquiries.
• Payment information: Billing details necessary to process transactions for our services. Payment data is processed securely and is not stored on our servers beyond what is necessary for the transaction.
• Location data: General location information that may be collected when you use our website to help us provide region-relevant services and information.

We collect information only when you voluntarily provide it — for example, when booking a service, filling a contact form, or making a purchase.

02

How We Use Your Information

We use the personal information we collect for the following purposes:

• To confirm, manage, and fulfil your bookings and service appointments.
• To process payments and send payment-related communications.
• To respond to your enquiries or support requests.
• To send you appointment reminders, updates, or important notices regarding our services.
• To improve our website and service offerings based on usage patterns and feedback.
• To comply with applicable laws and legal obligations under the Information Technology Act, 2000 and its associated rules.

We will not use your personal information for any purpose other than those described above without your prior consent.

03

Sharing of Information

Roots Luxury Rituals does not sell, rent, trade, or share your personal information with any third parties for marketing or commercial purposes.

We may disclose your personal information only in the following limited circumstances:

• When required by law, court order, or a lawful request from a government or regulatory authority.
• To protect the rights, property, or safety of Roots Luxury Rituals, our clients, or others.
• With your explicit consent, for a specific purpose communicated to you at the time of collection.

04

Data Storage & Security

Your personal information is stored on secure systems and we take all reasonable technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once no longer needed, data is securely deleted or anonymised.

While we take every reasonable precaution to protect your data, please note that no method of transmission over the internet is entirely secure. If you suspect any misuse of your data, please contact us immediately.

05

Your Rights

In accordance with applicable Indian data protection laws, you have the following rights with respect to your personal information:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete data.
• Right to deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within a reasonable timeframe.

06

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We may use cookies for:

• Remembering your preferences and improving site performance.
• Analysing website traffic and usage patterns (e.g. via analytics tools).

You can choose to disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website.

07

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal data, please contact us and we will take steps to delete such information promptly.

08

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website following any changes constitutes your acceptance of the updated policy.

09

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: