01

Acceptance of Terms

By visiting, browsing, or purchasing from rootsluxuryrituals.com, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and Refund & Return Policy, all of which form part of your agreement with us.

These terms apply to all users of the website including visitors, browsers, and customers. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.

02

Eligibility

Our website and services are available exclusively to users located within India. By placing an order, you confirm that:

• You are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian.
• You are a resident of India and are placing an order for delivery within India.
• The information you provide during purchase is accurate, complete, and current.

We reserve the right to refuse service, cancel orders, or restrict access to any user at our sole discretion.

03

Products & Descriptions

We take every care to ensure that product descriptions, images, and details displayed on our website are accurate. However, we do not warrant that descriptions are error-free, complete, or current.

• Product colours and appearances may vary slightly from those shown in photographs due to screen display differences.
• All cosmetic products are intended for external use only unless explicitly stated otherwise.
• Customers are advised to read ingredient lists carefully before purchasing, particularly if they have known allergies or sensitivities.
• We reserve the right to discontinue, modify, or substitute any product without prior notice.

04

Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We accept the following payment methods:

• Payments are processed securely through Razorpay. We do not store your card or payment credentials on our servers.
• All transactions are subject to Razorpay's terms of service and security standards.
• We reserve the right to change product prices at any time. The price applicable to your order is the price shown at the time you place it.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund or store credit.

05

Orders & Availability

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

• An order confirmation email will be sent to your registered email address once your order is successfully placed.
• All orders are subject to product availability. In the event that a product is out of stock after your order is placed, we will notify you and offer a store credit or alternative product.
• We reserve the right to limit quantities of any product per order or per customer.
• Orders cannot be modified after they have been dispatched. Please review your order carefully before confirming.

06

Shipping & Delivery

We currently ship to addresses within India only. Delivery timelines and shipping charges will be displayed at checkout before you complete your purchase.

• Delivery timelines are estimates and may vary depending on your location, courier availability, and other factors beyond our control.
• We are not liable for delays caused by courier partners, natural events, public holidays, or incorrect delivery addresses provided by the customer.
• Risk of loss and title for products passes to you upon dispatch from our facility.
• Please ensure someone is available at the delivery address to receive the package. Missed deliveries may be returned to us, and re-shipping charges may apply.

07

Intellectual Property

All content on this website — including but not limited to text, images, logos, product names, graphics, and page layouts — is the exclusive property of Roots Luxury Rituals and is protected under applicable Indian intellectual property laws.

• You may not reproduce, distribute, modify, or commercially exploit any content from this website without our prior written consent.
• Unauthorised use of our branding, product names, or imagery is strictly prohibited and may result in legal action.
• You are permitted to share links to our website for personal, non-commercial purposes.

08

Prohibited Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the website, server, or database.
• Submit false, misleading, or fraudulent information during checkout or any other interaction.
• Use automated tools, bots, or scrapers to extract data or place bulk orders without authorisation.
• Post, transmit, or share any content that is defamatory, offensive, or infringes third-party rights.
• Engage in any conduct that disrupts or interferes with the normal operation of the website.

We reserve the right to block, suspend, or take legal action against any user found to be in violation of the above.

09

Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Roots Luxury Rituals makes no warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose.
• That the website will be uninterrupted, error-free, or free of viruses or harmful components.
• That the results obtained from using our products will meet your individual expectations.

Individual results from cosmetic products may vary. We recommend performing a patch test before full use.

10

Limitation of Liability

To the maximum extent permitted by applicable law, Roots Luxury Rituals and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, our website or products.
• Unauthorised access to or alteration of your data.
• Any errors, inaccuracies, or omissions in website content.
• Delays or failures in delivery due to third-party courier services.

Our total liability in connection with any claim arising from your use of our website or products shall not exceed the amount paid by you for the specific order giving rise to the claim.

11

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:

• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Thane, Maharashtra, India.

12

Changes to These Terms

We reserve the right to revise these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website, with the "Last Updated" date revised accordingly.

We encourage you to review these terms periodically. Your continued use of the website after any changes are posted constitutes your acceptance of the updated terms.

13

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please do not hesitate to reach out to us.